Responsibilities • Processing legal requests for subscriber credentials and historical billing data • Providing technical assistance to perform legally authorized electronic monitoring • Providing expert testimony • Ensuring technical and procedural compliance with the requirements of the Federal Law Enforcement Support Act. • Educate law enforcement authorities about T-Mobile`s GSM technology Do not hang up until the 911 operator has received all the necessary information, including your name, location, phone number, and type of emergency. Select an ISP from the drop-down menu to access contact information: The ISP List is a database of Internet service providers and other online content providers that will help you get the information you need for your case. For each ISP listed, you will find the legal contact information and instructions needed to serve subpoenas, court orders, and search warrants. From natural disasters to special national security events, count on us for critical communications with dedicated 24x7x365 customer support, portable satellite network systems for mobile devices and more. T-Mobile USA, Inc. Law Enforcement Relations Group (LERG) is committed to providing effective support to law enforcement authorities in all legally permitted activities. Our law enforcement relations department is staffed with staff familiar with the technical and evidentiary needs of federal, state, and local prosecutors and investigators. The unit maintains its proactive philosophy by providing educational presentations, reference materials and targeted and safe procedures that support the mission of the public safety community in unprecedented ways. Groupe LER`s missions include: Our mobile-first innovations help equip public safety organizations, including first responders, with solutions that meet the needs of citizens, all on a fast network and with your budget requirements in mind. Please note that correspondence sent to T-Mobile`s 9-1-1 regulatory team for customer service will remain unanswered.
See customer service contact information T-Mobile strives to educate its customers about cell phones and 911. On T-Mobile.com and in documents sent directly to customers, we also address issues such as accidental 911 calls. The Washington State 911 Office has created the following booklets: Install a mobile base station in the back of an emergency truck or vehicle. MSN Online Services asks law enforcement officials to contact them directly for a copy of their ISP compliance guide. Their number is 425-722-1299. The ISP list is a joint law enforcement effort, which means that while it can be found on our website, it belongs to all of us. If you come across more recent information than we have listed here, please let us know and we will update it. If you discover an ISP that we don`t have in the database, let us know and we`ll add it. We promise to provide FREE and unlimited conversations, texts, and smartphone data to U.S.
and local law enforcement, firefighters, and EMS agencies. Contact information for Phase I and II regulatory teams should be directed to the 9-1-1 Regulatory Manager at the address below. To expedite the processing of the letter of request, please: Let`s work together to improve your public safety services. Those approved by the Department of Homeland Security for Wireless Priority Service (WPS) will receive priority access with right of first refusal to our national network. Don`t miss a beat with constant support and troubleshooting. Your 911 call may need to be routed to another 911 communication centre. Accidental calls to 9-1-1 9-1-1 Lamadas Accidentals What is your location? If you call 911 from a cordless phone, your call may be disconnected if the signal is lost. Be sure to call 911 if you are truncated. If you are driving, you must leave the road and stop the vehicle to complete the 911 call. TracFone/Net10/Safelink/Straight Talk 911 Urgent Circumstances Form ( 305.97 KB) Support first responder organizations in any way possible. Send the original request letter by U.S.
mail or courier to: T-Mobile 9-1-1 Regulatory Manager 601 Pennsylvania Avenue NW North Building Suite 800 Washington DC, 20004 Keep agency employees productive and responsive. Learn more about our emergency management and wildfire response. Read the case study. Wireless Priority Service (WPS) registration ensures priority and initial access on our trusted national VoLTE network. Calls made with WPS are always given priority, regardless of the carrier on the other side. Letters of formal notice should be sent to (973) 292-8697. Discover effective ways to deploy and protect first responders, from smartphone apps and camera solutions to a 5G network that solves emergency problems. Are you a first responder looking for a personal or family plan? AT&T Mobility Urgent Circumstances Process and Form ( 38.46 KB) For more information, call our hotline at (888) 639-0020. T-Mobile`s Emergency Response Team (ERT) supports first responders and supports governments, public safety agencies, and infrastructure organizations in the following key areas: Connect directly with team members to resolve issues and speed up response. Not available in all regions; Addresses that are not eligible for 5G may be eligible for 4G LTE or other fixed wireless options.
Plus taxes and fees. Device with new lines and 2-year contract included. See full terms and conditions Make tracking and managing your vehicles easier and more efficient. T-Mobile does not require any special compelling circumstances. Contact information ALL TIME ZONES MAIN PHONE: (973) 292-8911 FAX: (973) 292-8697 OPENING HOURS: 24 X 7 Director of Law Enforcement Relations Michael McAdoo (973) 292-8903 – Office LER Group 4 Sylvan Way Parsippany, NJ 07054 9-1-1 Emergencies: T-Mobile USA partners with Public Safety to provide our subscribers and mobile customers with the best 9-1-1 service possible in the event of an emergency. Verizon Wireless Emergency Information Request (39.50 KB) We know that it can be difficult to get the information you need from Internet services and other online content providers. If you need help with this, please let us know through our Support and Training Center. We can answer your questions about submitting a legal request and help you decipher the results.
Enjoy affordable Internet service with no data limits and a no-cost Inseego WavemakerTM 5G FX2000 indoor router. In the event of an emergency, the Law Enforcement Relations Group (LRM) attempts to verify the caller`s identity as the legitimate representative of the Public Safety Call Centre (PSAP or 911 emergency dispatcher). GREL will ask the emergency call centre to fax a letter requesting subscriber information as soon as possible. GREL prefers to receive request letters before sharing the information with PSAP, but in ongoing emergencies, the letter may be faxed once the emergency is resolved.